Question 1

What types of events can benefit from emotional support services?

Accepted Answer

Our on-site emotional support services are suitable for workshops, conferences, community events, and corporate trainings where emotional well-being and participant support are priorities.

Question 2

How can emotional support services enhance the event experience?

Accepted Answer

By providing on-site counselling, we help create a safe and supportive environment that encourages open dialogue, reduces stress, and promotes participant engagement and productivity.

Question 3

What qualifications do you have for providing emotional support at events?

Accepted Answer

Our therapists are experienced in providing crisis intervention, emotional support, and guidance. They are trained professionals with backgrounds in counselling psychology and social work.

Question 4

Do you offer direct billing for counselling sessions?

Accepted Answer

Yes, Journey to Wellness offers direct billing through Telus Health e-claims for individual counselling sessions, with coverage from most insurance companies. Contact us to verify your insurance eligibility.

Question 5

Do you accept insurance for counselling sessions?

Accepted Answer

Yes, we accept insurance plans and offer direct billing through Telus Health e-claims for individual counselling sessions. Please check with us to confirm if your insurance provider is covered.

Question 6

What if I don’t have insurance? Are there other payment options available?

Accepted Answer

We understand the importance of accessible care. We offer competitive self-pay rates and flexible payment plans to accommodate your financial situation. Contact us to discuss payment options that work best for you.

Question 7

Do you offer sliding scale fees based on income?

Accepted Answer

Yes, we offer sliding scale fees for individuals who may have financial constraints but still wish to access counselling services. Our goal is to make quality mental health care accessible to everyone.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept various forms of payment including cash, credit/debit cards, and electronic transfers. Payment is typically due at the time of service unless otherwise arranged.

Question 9

What issues do you address in individual counselling sessions?

Accepted Answer

Our individual counselling sessions cover a range of challenges including anxiety, depression, trauma, grief and loss, relationship issues, stress management, and more. We tailor our approach to meet your specific needs and goals.

Question 10

Do you offer both in-person and video counselling sessions?

Accepted Answer

Yes, we provide the flexibility of in-person sessions at our office in Yellowknife as well as video counselling sessions for those who prefer remote access or have scheduling constraints.

Question 11

How long are individual counselling sessions?

Accepted Answer

Sessions typically last 50 minutes to an hour, depending on your specific needs and preferences.

Question 12

What does cultural safety mean in counselling?

Accepted Answer

Cultural safety in counselling refers to creating an environment that respects and acknowledges the cultural backgrounds, values, and beliefs of each individual. It ensures that therapy is inclusive, affirming, and sensitive to cultural differences.

Question 13

How do you ensure cultural safety in your counselling services?

Accepted Answer

We take a proactive approach by integrating culturally informed practices and respecting the Medicine Wheel teachings. Janell has undergone ongoing training to enhance her cultural competence and sensitivity.

Question 14

Do you offer counselling services in languages other than English?

Accepted Answer

No, at this time out services are only offered in English.

Frequently Asked Questions